Legal information

Privacy policy

Updated: 8 November 2026

We process contact details, enquiry text, project information and attachments to respond to your enquiry and organise a project. Enquiries are handled through email and our CRM. Protected submission records help us recover delivery failures. Please keep attachment links within your project correspondence.

Visitor statistics and cookies

For basic visitor statistics we use Umami on our own server in Germany (Hetzner, Nuremberg). Umami sets no cookies, stores nothing on your device and does not identify individual visitors; it only records aggregated data such as pages visited, referral source, device type and country. This data is not shared with third parties. In the contact form you may optionally tell us how you heard about us.

When you click the WhatsApp button, the message opens with a short note such as “(ref: en/contact · google)”: the page you are writing from and how you arrived at the website (Google, ChatGPT, Instagram …). You can see the note and delete it before sending; it only helps us understand which parts of the website are useful. If you chose “Accept all”, we keep the source of your visit in your browser until you close it (sessionStorage).

Google Analytics and Meta Pixel are loaded only when you choose “Accept all”. You can change your choice using Privacy settings in the footer. Necessary storage remembers this choice and briefly confirms a form submission. Choosing necessary features only does not prevent you from contacting us.

AI assistant, maps and fonts

The AI assistant uses an external service to process messages. Do not send passwords, payment data or other sensitive information. Embedded Google Maps may connect to Google services. Fonts are served from our own server. Language suggestions use your browser preferences.

Retention and your rights

Contact records are retained for the business relationship and applicable record-keeping needs. To request access, correction or deletion, email prodaja@nestinterior.ba. We do not sell your contact details. Communication through WhatsApp, Messenger and Instagram is also subject to Meta’s policies.

Controller

NEST s.p. Edin Žerić (NEST Studio / NEST Interior), Kamičani bb, Magistralni put, 79202 Kozarac, Bosnia and Herzegovina — see Imprint.