01 — Your situationWhat does it mean to run a project from abroad?
The typical scenario: you have bought an apartment or house in Bosnia, you are furnishing it, and coordination has to happen online because you cannot be on site all the time. Or you visit once or twice a year and need everything done within that window.
Nearly 30% of our projects are delivered for clients living in Switzerland, Austria, Germany, Slovenia and other European countries. Years of experience with these projects have helped us build a reliable process that does not require your constant presence.
02 — Step by stepWhat does the entire process look like?
1. Initial contact and intro call — online
WhatsApp, email, or the contact form on our website. We arrange a video call to discuss the space, your wishes, and a rough budget. This step is fully online — no travel needed.
2. Sending sketches, floor plans, or photos
A floor plan with dimensions, a hand-drawn sketch, or even photos of the room with a tape measure — we use all of these for a preliminary proposal. It does not have to be perfect; we just need a basis for the conversation.
3. On-site measuring
The only step that requires physical access to the space — but not necessarily yours. You can arrange access through a neighbour, your builder, or a family member. For properties in Bosnia we come and take precise measurements ourselves; for delivery to Switzerland, Austria or Germany, measuring on site is in most cases done by our installation partner.
4. 3D visualisation and material selection — online
After measuring, we create a 3D rendering and send it digitally. Material and decor selection is done together — we send sample cards by courier or share photos for your review.
5. Confirmation and production
After confirmation and a 60% deposit, production begins in our workshop. We send progress photos regularly during manufacturing. Production and installation: about 6–8 weeks from project confirmation.
6. Installation and handover
We schedule installation to coincide with your visit or whenever the space is available. An average kitchen is installed in 1–2 days. After installation — a final inspection and warranty certificate.
AI illustration of an online kitchen design consultation.
03 — CommunicationHow do we communicate?
We use whichever channels work for you: WhatsApp, email, video call. Every important decision is confirmed in writing so there are no misunderstandings. We respond during business hours (Mon–Fri, 08:00–16:30 CET).
The biggest challenge is not technical — it is timing. Installation dates must align with your visit. Planning 6–10 weeks ahead gives enough room for every step without rushing.
04 — Delivery to CH, AT and DEDelivery and installation in Switzerland, Austria and Germany
We do not only build kitchens for properties in Bosnia — we also deliver them to your address in Switzerland, Austria and Germany and arrange installation. For projects abroad we work from an order value of €10,000. For clients in Switzerland we have a dedicated page: Maßküche für die Schweiz (in German). These are the terms from our export quotes:
Price without VAT
You receive the quote in euros (for Switzerland also in Swiss francs) and without VAT, as it is an export delivery. Furniture, import charges and installation are listed separately, so you know exactly what you pay to whom.
Payment: 60% deposit
60% deposit when you accept the quote, the balance once production is finished and before delivery. Paying the full amount upfront is also possible. Delivery takes place once the furniture is fully paid.
Customs: EU and Switzerland
We build the furniture in Bosnia from materials of European origin and ship it with proof of preferential origin (EUR.1 or an origin declaration on the invoice). Under the EU–Bosnia Stabilisation and Association Agreement, import into the EU is duty-free with this proof — you pay your country's import VAT and the forwarding agent (customs clearance), at import. Since 1 January 2024 Switzerland charges no customs duty on furniture; Swiss import VAT of 8.1% applies.
Installation: our team or a local partner
Installation is done by our own team or a vetted local partner — following the same plan and under our coordination. In Switzerland a partner installs. You pay the installer directly after installation and handover. We can also deliver without installation.
Kitchen appliances
We recommend buying appliances in the country of installation, for local service and warranty. Fitting the appliances and adapting the furniture (cut-outs, niches, ventilation) is included — just send us the appliance technical documents before production starts.
Lead time: 6–8 weeks
Production and installation take about 6–8 weeks from project confirmation and deposit. We reserve the installation date right after confirmation. Before that we need details about the property: floor, lift and access for the delivery van.
05 — WarrantyWhat happens after installation?
Our kitchen warranty is 5 years and applies regardless of where you live. For any warranty claims or service calls we arrange a date that works for you — during your next visit or through a family member on site. In practice, kitchens built with Blum mechanisms and Egger materials rarely have serious warranty claims during the guarantee period.
06 — Getting startedHow to get started?
The easiest way is a quick WhatsApp message or the contact form on our website. Tell us where the property is, the approximate size of the space, and what you are planning — we will guide you through the rest.
If you are travelling to Bosnia in the coming weeks, get in touch in advance — measurement slots fill up, especially during the spring and summer season.